Tag Archives: helpdesk

Why do users avoid helpdesk ticket systems?

I often wonder why people avoid using ticket systems like they avoid anchovies. Despite IT policy, pleas and great ticket response times users will always prefer to call or send email directly to an IT staffer instead of submit a … Continue reading

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User Tech Principle: The 10-minute Rule

One of the topics I’d like to explore on this blog is staff training: what really works (and doesn’t). And by explore I mean discuss with you, my fellow geeks. Acknowledging that every environment is different, I still have (want) to … Continue reading

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