Some of us think we can challenge the Gods with no knowledge, little time and a shoestring budget. Why? Here’s my top five reasons.

-5 Reasons Why People Underestimate Web Projects

This paradox makes our job as technology managers a constant tight-rope act: technology is supposed to make life easier, but it often takes a Herculean effort to implement and maintain the technology itself.

Link Source: Issue #1 of Freelancer’s Weekly, which was published today.

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Making systems work…is the great task of our generation as a whole.

-Atul Gawande


Also highly recommend reading Dr. Gawande’s book, The Checklist Manifesto: How to Get Things Right.

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iMIS IQA Sessions at NiUG

April 16, 2012

Here are the slides from two sessions I lead on IQA at the NiUG Discovery 2012 Conference in Orlando, Florida today. The first set is from the morning session, the second from the afternoon. NiUG 2012 Discovery Orlando: Beginning IQA View more PowerPoint from khittle NiUG 2012 Discovery Orlando: Advanced IQA View more PowerPoint from [...]

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Vendors: Show me the Money

November 18, 2011
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Vendors. Why do you always put pricing on the last page of the proposal? I just received a 43-page proposal earlier this week. Salesman X, I’m sure you worked very hard putting it together, but do you think I read any of the first 42 pages? Nope. I cannot tell you a single word on [...]

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NiUG Discovery 2011 Presentation: Advanced IQA

October 19, 2011

NiUG is the international user’s group for the iMIS association management system (AMS). Today, I presented a half-day session at the 2011 NiUG International Annual Discovery Conference in Baltimore, Maryland. My session was on Advanced IQA, a flexible reporting tool for iMIS. Here are the slides I used during that session. Please feel free to [...]

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Beta General Convention Presentation: Are You Tech Savvy in 2011?

July 30, 2011

Today during Beta Theta Pi’s annual General Convention I was asked to present to the brand new Alumni Symposium track. The topic was fairly broad, so I chose to challenge participants to consider how technology was subtly shaping everyday life. And then I added a heaping helping of my favorite “lifestyle apps” that harness technology [...]

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I like to do drawings (Digital drawing)

June 29, 2011
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I wonder if the use of simple sketches has decreased since the proliferation of the personal computer. We all know that drawings are great tools for problem solving, creativity and communication. If you’d like some references, see anything by Dan Roam: Or Sunni Brown‘s incredible stuff from right here in Austin. I’ve always been a sketcher. [...]

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Why do users avoid helpdesk ticket systems?

June 24, 2011
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I often wonder why people avoid using ticket systems like they avoid anchovies. Despite IT policy, pleas and great ticket response times users will always prefer to call or send email directly to an IT staffer instead of submit a ticket (via email or form) to a nameless “helpdesk.” Reasons, reasons, reasons Here are some [...]

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Quick Tip: iOS’s built-in sleep timer

June 23, 2011
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Many of my favorite streaming iOS apps like Pandora and Instacast use (or can optionally use, in the case of Instacast) the built-in iPod controls. This is great because it let’s you take advantage of an out-of-the-way Timer feature in the Clock app: When Timer Ends, Sleep iPod. This works with Pandora and Instacast, not just [...]

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IBM’s 100 x 100 Video

June 17, 2011

A mention of IBM today reminded me to share their incredible 100×100 video which celebrates the company’s centennial and provides a sweeping, inspirational look at IT and the impact its had on us, the humans.

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